Costco Liquidation Auctions FAQ
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- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply on Costco Liquidation Auctions? Is there any cost to me?
Click here to create an account. Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Costco Liquidation Auctions.
Can I apply if I am located outside of the United States?
At this point Costco Liquidation Auctions is open to the US Buyers only
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?
A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on Costco Liquidation Auctions. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.
Can I submit my EIN (Employer Identification Number)?
How do I get a reseller's certificate?
For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.
How do I submit my reseller's certificate?
You can fax your reseller's certificate to (650) 241-3328 or email it to us.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page.
How do I bid?
Once you are an approved buyer on Costco Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
What condition is the merchandise in? Is it all new?
The condition of merchandise can vary. Please view the auction page for any information provided, or visit our Conditions page for details on each condition type.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on Costco Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on Costco Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.
Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of $5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on Costco Liquidation Auctions is in auction format, only. If you only want to place one bid, you can always place a proxy bid.
Can I cancel my bid?
Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.
Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.
A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $1,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under "My Dashboard".
How do I pay? How long do I have to pay?
All payments are due within 2 business days of the close of the auction and must be made by wire transfer. If you are unfamiliar with sending a wire, you can easily do it from any bank (for a cost of about $30), and most banks allow you to send wires online. FULL WIRE INSTRUCTIONS ARE AVAILABLE ON EACH AUCTION DESCRIPTION PAGE AND WILL ALSO BE PROVIDED IF YOU WIN AN AUCTION. Just tell your banker that you would like to send a wire payment, and provide them with the following information:
To: SILICON VALLEY BANK 3003 TASMAN DRIVE SANTA CLARA, CA 95054 (408) 654-7400 For Credit Of: B-STOCK SOLUTIONS, INC. 805 VETERANS BLVD, #103 REDWOOD CITY, CA 94063 (866) 993-6757 By Order Of: [YOUR COMPANY NAME] Additional Information: To ensure proper credit, please include your Order Number. Your Order Number is found on the email letting you know you won or in your Orders page.
Please include the flat rate shipping cost displayed on the auction page and your Bid Won notification, in your total payment. B-Stock collects payment on behalf of Costco Wholesale, and we will notify Costco Wholesale once your order has been paid for.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
What do I do after I have paid?
You should receive an email from B-Stock confirming your payment within 2 business days and the status of your order will be changed to "Paid" on your account. A Costco Wholesale representative will contact you via email within 3 business days of this confirmation with full instructions to arrange delivery of your merchandise. Please be ready to receive your shipment from Costco delivery truck, when it arrives. If you do not hear from Costco for 3 full business days after confirmation of your payment, please email us.
How does shipping work?
Costco will ship on their own contracted carrier within 3 business days of wire transfer, providing tracking and estimated delivery date. Costco has negotiated rates specific to liquidation shipments. We are leveraging those freight savings to offer heavily discounted rates to you.
Unless otherwise agreed by the parties in writing, the Inventory purchased by you will be shipped to you from a Costco return facility, via a carrier designated by Costco, to the address designated by you at the time you submitted your winning bid for such Inventory. You will be responsible for all shipping costs related to the delivery of any purchased Inventory to you, including any applicable storage or other costs assessed by such carrier in the event of such carrier’s inability to deliver such Inventory to you.
Can I pick up the merchandise myself? Can I just pay when I pick it up?
Costco Wholesale will arrange shipping of your merchandise. Buyers can't arrange their own pick ups.
Do I pay you for shipping?
You are responsible for payment of shipping cost for your order. Please include the shipping cost in your payment based on the flat rate shipping cost displayed on the auction page and sent to you in your Bid Won notification.
What if there is a problem with my order?
All merchandise on Costco Liquidation Auctions is sold "as is", and all sales are final. Keep this in mind when bidding on auctions, as merchandise cannot be returned.
Am I buying this merchandise directly from Costco Wholesale?
Yes! All merchandise on Costco Liquidation Auctions is coming directly from Costco Wholesale. All orders are shipped from their location(s).
Where is the auction merchandise located?
The auctions on Costco Liquidation Auctions are primarily located in Monroe Township, NJ. Each auction title and description provides the physical location of the merchandise.
How often are there new auctions?
New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the Costco Liquidation Auctions newsletter will receive an email when auctions are opening and closing each day.
How can I contact you?
The easiest way to reach us is by clicking the "Help" button on any page. You can also email us. If you'd like to contact customer service by phone, please call +1 (866) 993-4644. If there are no available agents, please feel free to leave us a message, and we will call you back as soon as possible.
How can I update my personal information / change my password?
As an approved buyer, if you are logged into Costco Liquidation Auctions and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.
How do I report a technical problem?
Send us an email to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on Costco Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can send us your reseller's certificate or fax it to (650) 241-3328.